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Support Support
Support
At Logic RC we are dedicated to supporting you with your RC products, whether that be trying to locate a spare part through to repairing faulty product or replacing items under warranty. Whilst we are always on hand to talk, some of your questions are covered here along with handy links through to a Dealer Map for locating your local model shop and Exploded Diagram diretctory.
GENERAL FAQ'S
FAQ FAQ
Here are some general questions and answers regarding Logic RC and the services we provide.
Can I buy direct from Logic RC?
Logic RC does not sell direct to the general public, we are a wholesaler who imports RC product from around the world. We distribute to the network of model shops up and down the country where a member of the public can walk into any model shop and benefit from the years of experience the shops have, helping to guide and provide anyone wishing to get into the model hobby.

Please take a look at our Dealer Map to locate your local model shop that will be happy to help and supply you with the items we carry.
What brands do you honour warranty and service for?
We service and repair product for all brands listed on our website. We advise that you seek the help of your local model shop first whom might be able to assist, but in the event it is a more technical issue that requires further attention we are on hand to help. All service items are diagnosed and the cost of repair is brought to the attention of the owner before the final work is carried out and in turn returned.

If you are seeking warranty on an item we advise that you return to the shop you purchased the item from. We honour warranty for all items we have sold in the UK. In the event an item is bought outside of the UK or prior to us taking on distribution we will review on a case by case basis and may incur some cost to the end consumer in the event we choose to repair or honour the warranty.
Do I have warranty on the item I have purchased?
You have a 12 month warranty from point of purchase on any of the items we distribute. You must keep the receipt as this will be required as proof of purchase in the event you are looking to claim warranty on an item.
What is the lead time on service items?
Upon receiving the service item it is entered into the service queue. At this point it may take up to 10 working days to inspect and repair the item (this may take longer if parts have to be ordered). We politely ask that you do not call us to discuss your service item as this will hold up the process. Instead we ask that you include an in-depth description of the issue along with your contact details upon returning the item. In the event that we need to discuss any action or the issue with the item we will contact you via Telephone or Email so please monitor both once you have sent your item to us.
Where do I need to send the item to?
If you are returning an item for us to repair or service please mark it FAO Service and send it to;

Logic RC
12-18 Hartham Lane
Hertford
SG14 1QN

When returning an item it must be agreed that we will carry out the repair/service work on it before sending to us. You must also ensure that the item is well packaged so as not to get damaged in transport (damage in transport is something we do not cover).
Can I contact Logic RC?
The best method of contact is either by telephone or email. If you have a general enquiry please email us at mail@LogicRC.com or if it is a query about a service item us support@LogicRC.com and we will get back to you. If you wish to speak with us call us on 01992 558226 and select the appropriate option from the menu to get you through to the right department and assist you with what you would like to discuss.

THE BRANDS WE DESTRIBUTE

RC NATION
RC Nation RC Nation
RC Nation is a brand-new social community website for all radio control hobby enthusiasts seeking to be part of the best source for all things RC, surrounded by a positive community focused on the fun of the hobby. Backed by Horizon Hobby, RC Nation will be built by hobbyists, for hobbyists, to learn, connect, and grow as a community. As a gathering place completely dedicated to your hobby, RC Nation cuts out all the noise on other social platforms and focuses on one thing: the love of radio control. Share the excitement of your first flight or just the most recent, get expert tips on your new basher build, connect with local clubs and events near you, and even connect with leading members of Horizon Hobby's team of enthusiasts.

Click either of the links below to jump in and join the discussion now!

RC Nation
RC Nation
UK GOVERNING BODIES
brca
British Radio Car Association

The UK's governing body for radio controlled model car racing, membership is required by anyone racing at a BRCA Affiliated Club or competing in a BRCA National or Regional Series. It provides 3rd party liability insurance to enable safe racing at sanctioned events.

bmfa
British Model Flying Association

The BMFA is the National Governing Body for the sport of model flying. Its aims are to promote, protect, organise and encourage model flying within the UK. Included with BMFA membership is a class leading liability insurance package which provides world wide liability cover.

mbpa
Model Power Boat Association

The MPBA is the governing body for model boating in the UK, providing third party insurance to members. It is a non-profit making organisation that promotes all types of boat modelling activity including RC Boats, Free Running and Static Models, encouraging members to take part in the hobby at all levels.

RESOURCES
Arrma Tips
ARRMA Tricks & Tips Videos

Spektrum Help
Spektrum How To Videos