Logic RC does not sell direct to the general public, we are a wholesaler who imports RC product from around the world. We distribute to the network of model shops up and down the country where a member of the public can walk into any model shop and benefit from the years of experience the shops have, helping to guide and provide anyone wishing to get into the model hobby.

Please take a look at our Dealer Map to locate your local model shop that will be happy to help and supply you with the items we carry.

We service and repair product for all brands listed on our website. We advise that you seek the help of your local model shop first whom might be able to assist, but in the event it is a more technical issue that requires further attention we are on hand to help. All service items are diagnosed and the cost of repair is brought to the attention of the owner before the final work is carried out and in turn returned.

If you are seeking warranty on an item we advise that you return to the shop you purchased the item from. We honour warranty for all items we have sold in the UK. In the event an item is bought outside of the UK or prior to us taking on distribution we will review on a case by case basis and may incur some cost to the end consumer in the event we choose to repair or honour the warranty.

You have a 12 month warranty from point of purchase on any of the items we distribute. You must keep the receipt as this will be required as proof of purchase in the event you are looking to claim warranty on an item.

Upon receiving the service item it is entered into the service queue. At this point it may take up to 10 working days to inspect and repair the item (this may take longer if parts have to be ordered). We politely ask that you do not call us to discuss your service item as this will hold up the process. Instead we ask that you include an in-depth description of the issue along with your contact details upon returning the item. In the event that we need to discuss any action or the issue with the item we will contact you via Telephone or Email so please monitor both once you have sent your item to us.

If you are returning an item for us to repair or service please mark it FAO Service and send it to;

Logic RC
12-18 Hartham Lane
Hertford
SG14 1QN

When returning an item it must be agreed that we will carry out the repair/service work on it before sending to us. You must also ensure that the item is well packaged so as not to get damaged in transport (damage in transport is something we do not cover).

The best method of contact is either by telephone or email. If you have a general enquiry please email us at mail@LogicRC.com or if it is a query about a service item us support@LogicRC.com and we will get back to you. If you wish to speak with us call us on 01992 558226 and select the appropriate option from the menu to get you through to the right department and assist you with what you would like to discuss.