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SUPPORT

At Logic RC we are dedicated to supporting you with your RC products, whether that be trying to locate a part through to repairing faulty product or replacing items under warranty. Take a look through our support section for assistance with all of this and more.

Frequently Asked Questions

Can I buy from Logic RC?

Logic RC does not sell direct to the general public, we are a wholesaler who imports RC product from aroudn the world. We distribute to the network of model shops up and down the country where a member of the public can walk into any model shop and benefit from the years of experience the shops have, helping to guide and provide anyone wishing to get into the model hobby.

Please take a look at our Dealer Map to locate your local model shop that will be happy to help and supply you with the items we carry.

What brands do you honour warranty and service for?

We service and repair product for all brands listed on our website. We advise that you seek the help of your local model shop first whom might be able to assist, but in the event it is a more technical issue that requires further attention we are on hand to help. All service items are diagnosed and the cost of repair is brought to the attention of the owner before the final work is carried out and in turn returned.

If you are seeking warranty on an item we advise that you return to the shop you purchased the item from. We honour warranty for all items we have sold in the UK. In the event an item is bought outside of the UK or prior to us taking on distribution we will review on a case by case basis and may incur some cost to the end consumer in the event we choose to repair or honour the warranty.

Do I have warrenty on the item I have purchased?

You have a 12 month warranty from point of purchase on any of the items we distribute. You must keep the receipt as this will be required as proof of purchase in the event you are looking to claim warranty on an item.

What is the lead time on service items?

Upon receiving the service item it is entered into the service queue. At this point it may take up to 10 working days to inspect and repair the item (this may take longer if parts have to be ordered). We politely ask that you do not call us to discuss your service item as this will hold up the process. Instead we ask that you include an in-depth description of the issue along with your contact details upon returning the item. In the event that we need to discuss any action or the issue with the item we will contact you via Telephone or Email so please monitor both once you have sent your item to us.

Where do I need to send the item to?

If you are returning an item for us to repair or service please mark it FAO Service and send it to;

Logic RC
12-18 Hartham Lane
Hertford
SQ14 1QN

When returning an item it must be agreed that we will carry out the repair/service work on it before sending to us. You must also ensure that the item is well packaged so as not to get damaged in transport (damage in transport is something we do not cover).

Can I contact Logic RC?

The best method of contact is either by telephone or email. If you have a general enquiry please email us at mail@LogicRC.com or if it is a query about a service item us support@LogicRC.com and we will get back to you. If you wish to speak with us call us on 01992 558226 and select the appropriate option from the menu to get you through to the right department and assist you with what you would like to discuss.

We have a plethora of resources that you might find helpful. From locating a single part on a model, through to how to videos and finding your local model shop we have something that may help you. Take a look at the individual sections for more details.

RESOURCES

Other Useful Resources

SERVICE

If you have a service related questio you may find the answer to your question below in our Service FAQ's. In the instance there isnt an answer to your question you can contact us to discuss the matter.

Service FAQ

The product I have purchased is damaged/faulty from new. What should I do?

In this instance you should return the item to the shop you purchased it from to process a warranty claim. Please ensure you have not used the product, as this will invalidate your claim and that you also have the original purchase receipt.

My product has developed a fault, can you look at it for me?

If you feel the issue is one that you cannot solve we are here to advise you the best we can. However, initially we would advise that you talk to the model shop you purchased the item from as it may be something they can quickly assist you with. If the issue requires further investigation (as the issue is more complicated) the shop may return the item to us to take a closer look for you. However if you feel it is an issue that needs our attention then please send the item into us at Logic RC accompanied by a covering letter explaining the issue in as much detail as possible along with your contact details so our service technician can contact you/return the item.

How should I package the product and what should I include?

If you are returning an item we ask that you include a cover note which should contain contact details (name, phone number, email address, return address) along with a detailed account of what the issue is. The note should be included with the product which should be packaged to prevent damage during transport (which we do not cover for). Depending on the item, you may have the original packaging you can return the item in and as it is designed to protect the item it is often the best way to return it. In the instance you are returning it in its original packaging we advise you cover the box in brown packing paper to prevent advertising what is inside the box. If you don't have the original packaging we advise you wrap the item in bubble wrap, or use a box filled with packing chips to protect the item. The box should be well sealed and sent to our Service Department at;

Logic RC
12-18 Hartham Lane
Hertford
SQ14 1QN

Once received we will process the item and it will enter our service queu in which it will be inspected and repaired. We contact you to discuss the issue or if there is a financial implication to repairing the item so please be aware we may contact you.

What is the lead time on service items?

Upon receiving the service item it is entered into the service queue. At this point it may take up to 10 working days to inspect and repair the item (this may take longer if parts have to be ordered). We politely ask that you do not call us to discuss your service item as this will hold up the process. Instead we ask that you include an in-depth description of the issue along with your contact details upon returning the item. In the event that we need to discuss any action or the issue with the item we will contact you via Telephone or Email so please monitor both once you have sent your item to us.

Where do I need to send the item to?

If you are returning an item for us to repair or service please mark it FAO Service and send it to;

Logic RC
12-18 Hartham Lane
Hertford
SQ14 1QN

When returning an item it must be agreed that we will carry out the repair/service work on it before sending to us. You must also ensure that the item is well packaged so as not to get damaged in transport (damage in transport is something we do not cover).